{"id":1408,"date":"2026-01-17T13:54:09","date_gmt":"2026-01-17T18:54:09","guid":{"rendered":"https:\/\/lunari18k.com\/?page_id=1408"},"modified":"2026-02-03T11:43:43","modified_gmt":"2026-02-03T16:43:43","slug":"politicas-de-devolucion-y-reembolsos","status":"publish","type":"page","link":"https:\/\/lunari18k.com\/en\/politicas-de-devolucion-y-reembolsos\/","title":{"rendered":"Cambios, devoluci\u00f3n y reembolsos."},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1408\" class=\"elementor elementor-1408\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5247645b e-flex e-con-boxed e-con e-parent\" data-id=\"5247645b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f25bfd3 elementor-widget elementor-widget-heading\" data-id=\"f25bfd3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">.Introducci\u00f2n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-666a1b4 elementor-widget elementor-widget-text-editor\" data-id=\"666a1b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En Lunari18k, cada manilla es elaborada a mano y personalizada seg\u00fan la medida y selecci\u00f3n del cliente. Por esta raz\u00f3n, nuestras pol\u00edticas se aplican especialmente a productos hechos bajo pedido.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aad3fc4 elementor-widget elementor-widget-heading\" data-id=\"aad3fc4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">.Productos Personalizados( hechas bajo pedido)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d35a1e elementor-widget elementor-widget-text-editor\" data-id=\"0d35a1e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Due to the customized nature of our products:<\/p>\n<ul>\n<li>\n<p>No aceptamos devoluciones ni reembolsos por error en la talla, selecci\u00f3n de colores, o modificaciones solicitadas por el cliente.<\/p>\n<\/li>\n<li>\n<p>El cliente es responsable de proporcionar la medida correcta al momento de la compra.<\/p>\n<\/li>\n<li>\n<p>Recomendamos revisar cuidadosamente la gu\u00eda de medidas antes de finalizar el pedido.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1839c elementor-widget elementor-widget-heading\" data-id=\"2f1839c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">.Casos en los que SI aplica cambios o reemplazos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e6b958 elementor-widget elementor-widget-text-editor\" data-id=\"5e6b958\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Solo aplican cambios o reemplazos si:<\/p>\n<ul>\n<li>\n<p>El producto presenta un defecto de fabricaci\u00f3n, o<\/p>\n<\/li>\n<li>\n<p>Se envi\u00f3 un producto incorrecto por error de Lunari18k.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ec4359 elementor-widget elementor-widget-heading\" data-id=\"1ec4359\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">.Plazo para reportar un problema<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac70402 elementor-widget elementor-widget-text-editor\" data-id=\"ac70402\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>horas posteriores a la entrega, enviando:<\/p>\n<ul>\n<li>\n<p>Fotos claras del producto<\/p>\n<\/li>\n<li>\n<p>N\u00famero de orden<\/p>\n<\/li>\n<li>\n<p>Descripci\u00f3n breve del problema.<\/p>\n<\/li>\n<\/ul>\n<p>Si pasan las 48 horas, no podemos garantizar atenci\u00f3n del reclamo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddf031e elementor-widget elementor-widget-heading\" data-id=\"ddf031e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">.Costos de envio por cambios o reemplazos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dfa0f8 elementor-widget elementor-widget-text-editor\" data-id=\"5dfa0f8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>\n<p>Si el caso es aprobado por defecto de fabricaci\u00f3n o error de Lunari18k, Lunari18k cubre el costo del env\u00edo de devoluci\u00f3n.<\/p>\n<\/li>\n<li>\n<p>In cases that do not qualify under this policy,shipping costs will not be refunded.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb5b6ec elementor-widget elementor-widget-heading\" data-id=\"bb5b6ec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">.Reembolsos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb70d8a elementor-widget elementor-widget-text-editor\" data-id=\"cb70d8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>\n<p>We do not offer monetary refunds.<\/p>\n<\/li>\n<li>\n<p>No realizamos reembolsos a tarjeta, efectivo o m\u00e9todos de pago.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9923b3 elementor-widget elementor-widget-heading\" data-id=\"c9923b3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">.Reemplazos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0599619 elementor-widget elementor-widget-text-editor\" data-id=\"0599619\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the event of a manufacturing defect or an error by LUNARI18K, we offer a replacement of the same jewelry item or an exchange  for another clasp or charm of equal value, subject to availability.<\/p>\n<ul>\n<li>\n<p>A replacement of the same jewelry item' or.<\/p>\n<\/li>\n<li>\n<p>Un cambio por otro herraje o dije de igual valor (sujeto a disponibilidad).<\/p>\n<\/li>\n<\/ul>\n<p>Exchanges for higher value items or cash refunds are not offered.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b704f3 elementor-widget elementor-widget-heading\" data-id=\"8b704f3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">.Tiempo de procesamiento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7f2555 elementor-widget elementor-widget-text-editor\" data-id=\"d7f2555\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El tiempo de procesamiento para cambios o reemplazos es de 5 a 10 d\u00edas h\u00e1biles, a partir de la aprobaci\u00f3n del caso.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e331b74 elementor-widget elementor-widget-heading\" data-id=\"e331b74\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A.Contacto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a5f906d elementor-widget elementor-widget-text-editor\" data-id=\"5a5f906d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><img decoding=\"async\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/1f4e9\/72.png\" alt=\"\ud83d\udce9\" \/>\u00a0Contact:\u00a0<a href=\"mailto:support@lunari18k.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@lunari18k.com<\/a><\/p>\n\n<p>\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>.Introducci\u00f2n En Lunari18k, cada manilla es elaborada a mano y personalizada seg\u00fan la medida y selecci\u00f3n del cliente. Por esta [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-1408","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"zafran3917@gmail.com","author_link":"https:\/\/lunari18k.com\/en\/author\/zafran3917gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":".Introducci\u00f2n En Lunari18k, cada manilla es elaborada a mano y personalizada seg\u00fan la medida y selecci\u00f3n del cliente. Por esta [&hellip;]","_links":{"self":[{"href":"https:\/\/lunari18k.com\/en\/wp-json\/wp\/v2\/pages\/1408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lunari18k.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lunari18k.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lunari18k.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lunari18k.com\/en\/wp-json\/wp\/v2\/comments?post=1408"}],"version-history":[{"count":7,"href":"https:\/\/lunari18k.com\/en\/wp-json\/wp\/v2\/pages\/1408\/revisions"}],"predecessor-version":[{"id":1584,"href":"https:\/\/lunari18k.com\/en\/wp-json\/wp\/v2\/pages\/1408\/revisions\/1584"}],"wp:attachment":[{"href":"https:\/\/lunari18k.com\/en\/wp-json\/wp\/v2\/media?parent=1408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}